Rains Houses

Rains Housing Front Desk

NOTE: Due to COVID-19 social distancing measures, Graduate Housing Front Desks are closed to walk-ins. Please contact us via phone or email for assistance.

Mail and Packages

Please note that Housing Front Desks do not accept any US Postal Service mail or package deliveries for residents.

Graduate Housing residents may address mail and packages to their apartment or to the Graduate Housing Package Center, located near the Housing Front Desk in Escondido Village (registration required).

For detailed information, please see Mail Delivery and Shipping.

Lockout Assistance

Monday - Friday 8:00 a.m. - 5:00 p.m. contact your Housing Front Desk (see below). 
Outside of these hours, call the emergency maintenance hotline:  (650) 725-1602.  Please note:  This is NOT the Housing Front Desk phone number.  Contact numbers for each Front Desk can be found below.  Thank you

Emergency Maintenance Assistance

(650) 725-1602

Serving
Escondido South, Rains Houses, Studio 1 

Telephone
(650) 725-4739

Fax
(650) 736-8245

Email
rainsfrontdesk@stanford.edu

Contacts
Frankie Wilson
Front Desk Supervisor
Office: Rains Housing Front Desk
(650) 725-4739

Raul Ponce
Housing Building Manager
Office: Rains Front Desk
(650) 725-0850
rponce@stanford.edu

Location & Hours
8:00 a.m. - 5:00 p.m. (closed weekends and holidays)