Complete a room condition form or apartment inventory checklist detailing the condition of your room or apartment and its contents.  That way, you won’t be charged for a pre-existing problem when you move out. If you don’t complete and submit this form, we assume that you found no damage or missing furniture in your room. 

Undergraduates: Complete the online room condition form (available from your Housing Front Desk or at within five days of checking in. 

Graduate students: Complete an Apartment Inventory Checklist (included in this packet) within five days of checking in.

room condition form 

Report any problems

We worked hard to prepare your room or apartment for your arrival. Should you find any items that require repair or attention, please submit an online “Fix-It” request form available at so our maintenance staff can address the issue promptly. For serious problems, such as a door that cannot be locked, a flood, or a backed-up sewer line, please call (650) 725-1602.

fixit tools 

Consider renter's insurance

Stanford University does not carry insurance covering personal property. If your family homeowner’s insurance plan doesn’t cover your personal property from loss, damage, or theft, consider buying renter’s insurance. The university is not liable for, nor does it assume, any responsibility for theft, destruction, malfunction, failure, or loss of money, valuables, or other personal property.

Check your email often

To comply with privacy protocols and ensure we are communicating with the intended individual, R&DE Student Housing corresponds with residents using official Stanford email addresses. Please use your Stanford email address for all official correspondence and check your email regularly for important incoming messages.

bed lofting/bunking

Most beds in undergraduate residences are set at the highest level of the headboard to provide maximum flexibility and storage space. In some places it is also possible to bunk or loft beds. For instructions, visit Contact your housing front desk for information on checking out lofting materials (headboards, rails, bolts, pins) and tools. Supplies are available on a first-come, first-served basis. Non-university provided bunks or lofts are not permitted in any residence.


Our mattresses are specially designed with “plush firm” and “extra firm” sides to accommodate a wider range of sleep preferences. If your mattress feels uncomfortable, try flipping it over to the other side.


Our Just Like Home laundry program gives students unlimited use of environmentally-friendly washers and dryers. No coins or cards are required as the cost is included in your housing fees. Laundry supplies and detergents are not provided. 

  • Receive an email alert or phone call when machines are available or your laundry is done by logging on to Use the password stan9568. Navigate to the tab on the upper left side to select “Graduate” or “Undergraduate,” as appropriate. 
  • Please be sustainable and wash only full loads.
  • Report any equipment malfunctions to your Housing Front Desk. 


mail information


Please note that mail and packages will NOT be received or delivered at undergraduate residences. 

  • Each undergraduate student is assigned a U.S. Post Office box number for the purpose of receiving mail and packages. This number is available in Axess.


Graduate students may request Post Office boxes, or may receive mail and packages at their residences. 

  • Refer to the insert provided with this packet for specific mailing addresses for each graduate residence. 
  • Mail and packages cannot be sent or received before you move in.
  • Graduate students can register to use the Graduate Housing Package Center by completing the registration form at or emailing for a link to the form. 
  • Once the registration process is complete, you will be issued an alternate mailing address for packages sent to the Graduate Housing Package Center.