R&DE Information Technology

R&DE Information Technology (R&DE IT) is a team of dedicated technology professionals responsible for providing technical leadership and vision to R&DE and the Stanford community. Supporting over 87 applications and integrations, 2,200 technology assets and more than 1,100 users, R&DE IT fuels organizational efficiency and effectiveness by operating as a strategic business partner and enabler for the entire R&DE organization and empowering service excellence.

Organized into six teams—the Office of the CIO, the Information Security Office, the Portfolio & Project Management Office, Enterprise Applications, Support Services, and Systems Infrastructure & Operations—each IT group partners with the business divisions to implement technology that enhances the student and customer experience, as well as equip staff with the tools and resources that enable them to achieve service excellence.

R&DE IT supports the organization’s vision to be the best in the business and to ensure that students come first. Embracing the core values set forth by our Sr. Associate Vice Provost, Dr. Shirley J. Everett, R&DE IT provides innovative technology solutions, exemplary customer service, and organizational resilience while being proactive and fiscally responsible.

 

IT Services

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System Alerts

Get real time status and updates
for our systems.

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Support Services

Get help with desktop/laptop,
point-of-sale devices, or audio visual.

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Project Management

Get help with your
R&DE technology project.

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Enterprise Applications

• Software Development &
   Implementation
• System Integration
• Application Customization

 

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Information Security

• Cybersecurity Awareness
   & Training
• Vulnerability & Threat Management
• Incident & Response Management

 

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System Operations

• Server & Infrastructure
  Management
• Identity Access Management
• Disaster Recovery & ​Business
  Continuity

  

  


  

  

Support Services

The Support Services team maintains and advances the technology needs of R&DE and offers three core support areas: Helpdesk & Desktop, Point of Sale & Internet of Things, and Audio Visual Technology.

R&DE IT provides continuous support 24 hours a day, 7 days a week, 365 days a year which gives the organization access to IT staff when they need it. Normal business hours are from 8AM to 5PM. After normal business hours, our team will escalate requests to the designated R&DE IT manager for oversight, prioritization, and resolution.

For urgent or after hour support, please call (650) 724-5550 and LEAVE A MESSAGE describing the technical issue and provide your name and call back information.

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Portfolio & Project Management

The Project Management Office is available to assist you with reviewing and implementing the technology you’re considering. Please start by submitting a Technology Opportunity Request (TOR). Your submission will be routed to your Executive Director for approval, prioritized in relation to other R&DE IT projects, and reviewed by IT Governance at which time you will be contacted to discuss next steps.

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Enterprise Applications

The Enterprise Applications team turns innovative ideas from staff and the higher education community into quick tangible software solutions and provides feasibility assessments with proof-of-concepts that serve students and staff members. This team monitors technology trends and evaluates how R&DE can take advantage of new and emerging technologies to improve the student experience and staff productivity.

Information Security

The Information Security Office protects the organization’s data and ensures compliance while improving the confidentiality, integrity, and availability of information systems and encouraging stakeholder engagement, accountability, and awareness with cybersecurity and privacy initiatives. This team regularly monitors vulnerabilities and threats, performs audits of systems for security and compliance, conducts security and privacy assessments for new products, and continually reviews our security posture.

Systems Infrastructure & Operations

The Systems Operations team provides reliable and secure server / storage environments while aiming to deliver a positive end-user experience. This team interfaces with vendors, campus university partners, and business owners to ensure new and existing systems are kept secured, updated, and accessible.

  

R&DE IT DEIB Statement

Residential & Dining Enterprises Information Technology (R&DE IT) is committed to fostering a diverse, equitable, and inclusive environment that values and embraces the different ethnicities, races, cultures, ages, abilities, sexual identities, and systems of belief that comprise the R&DE IT community.