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deliveries

  

Undergraduate Mail & Packages

The following addressing standard should be used to ensure proper delivery of mail and packages.

Student First and Last Name - SUNet ID
459 Lagunita Drive (Address 1)
c/o Stanford Tresidder Package Center (Address 2)

Stanford, CA 94305

Example:    
Jane Stanford - jstanford 
459 Lagunita Drive
c/o Stanford Tresidder Package Center  
Stanford, CA 94305

For more information and FAQs, visit UG2.com/stanford

Tresidder Package Center

Mail and packages for students living in undergraduate housing, including EVGR-A Duan Family Hall and the Row, will be available for pickup at the Tresidder Package Center or at one of the Smart Lockers on campus.  The Tresidder Package Center is conveniently located on the first floor of Tresidder Memorial Union, next to The Treehouse restaurant.

When your package is ready for pick up, the notification will come from UG2 (and not the shipping carrier.) Packages left in smart lockers will be held in a locker for up to two days, then they will be moved and held at the Tresidder Package Center for an additional seven days.

Package Center Hours:
Monday – Friday: 8am – 8pm
Saturday: 10am – 6pm
Sunday: 10am – 2pm
Closed on all Stanford Holidays

Upcoming Holiday Closures

Graduate Mail & Packages

See below for mail to graduate students in EVGR. For more information and FAQs, visit UG2.com/stanford

Residents of Graduate Housing (except EVGR) may address mail and packages to their apartment. Mail should be addressed to:

Your Name
Street Address of Residence, apartment number
Stanford, CA 94305

To find your residence address, check Housing Options.

Graduate Package Center

Monday - Friday, 8:00 a.m. - 8:00 p.m.
Saturday, 10:00 a.m. - 5:00 p.m.
Sunday, 10:00 a.m. - 2:00 p.m.

Extended Operational Hours
Sunday, December 24, 2023 - 10:00 a.m. to 4:00 p.m.
Closed on all Stanford Holidays (view Upcoming Holiday Closures)

We encourage all non-EVGR graduate students to opt in to use the Graduate Package Center (GPC) for secure delivery of packages, rather than having packages delivered directly to your residence. [NOTE: Do not use the GPC address for flat (letter) mail. Flat mail should be addressed as shown above.] To arrange package delivery to the GPC, simply address your packages as shown below, using your full first and last name and your SUNet ID. When your package is ready for pick up, the notification will come from UG2 (and not the shipping carrier.) Packages left in smart lockers will be held in a locker for up to two days, then they will be held at the GPC for pick up for an additional seven days.

Packages should be addressed to:

Example:
Jane Stanford - jstanford
160 Comstock Circle
c/o Graduate Package Center
Stanford, CA 94305

Munger and Lyman residents may opt to receive their packages at the Tresidder Package Center location, if this is more convenient. For the Tresidder location, address your packages with your full first name, full last name and SUNet ID.

Example:
Jane Stanford - jstanford
459 Lagunita Drive
c/o Tresidder Package Center
Stanford, CA 94305

EVGR Mail and Packages

Graduate residents of EVGR should address their mail and packages as follows:

Example:
Jane Stanford - jstanford
123 Campus Drive
Apt #103B
Stanford, CA 94305

Street addresses
Building A Duan Family Hall: 757 Campus Drive
Building B: 735 Campus Drive
Building C: 726 Serra Street
Building D: 736 Serra Street

When your package is ready for pick up, the notification will come from UG2 Mail & Logistics (no-reply@pb.com), and not the shipping carrier. Packages left in smart lockers [link to section below] will be held in a locker for up to two days, then they will be moved and held at the GPC for an additional seven days.

Mail Forwarding for EVGR residents only

To request your first class United State Postal Service (USPS) flat mail and packages be forwarded to another domestic US address, please navigate to this portal: https://form.jotform.com/212306296335150 and provide the information requested.

  • This portal should only be used by graduate students moving out of EVGR entirely. UG2 will not forward mail from one EVGR location to another EVGR location. 
  • Forwarding will continue for one year after you move out of EVGR. Items from other carriers (UPS, FedEx, DHL, Amazon, etc.), magazines, bulk mail, etc., will be returned to sender or discarded.  
  • If you have moved from one EVGR unit to another EVGR unit, please alert any senders of your new address and new apartment number.

Smart Lockers

Smart lockers are located at the Tresidder and Graduate Package Centers and in convenient campus locations. (See map below) UG2 prioritizes placing packages in the locker closest to the recipient's residence.

If your package has been placed in a smart locker, you will receive an email notification from UG2 that includes the location and a QR code and six-digit pin code. At the locker, scan the barcode below from your phone. For best results:

  • Turn the brightness all the way up
  • Ensure entire barcode is visible
  • Hold your phone about 6 inches from the locker's barcode reader (located below the screen).

Or, you can use the 6 digit pin code, under the QR code, to open the locker – just hit "Enter manually" button on the kiosk and enter the code on the next screen.

Please pick up your package within 2 days. After that time, the package will be held at your designated Package Center* for 7 days and a new notification will be sent to you.

Other Resources

Ship-to-School Service Option

As students are unable to receive packages at the Package Center before moving in, Stanford housing has collaborated with our storage vendor, Collegeboxes, to provide Ship-to-School Service.  This service provides a cost-effective, convenient, and reliable way to transport your personal belongings and packages, having them delivered directly to your room or apartment at a specific time.  Please note that this is a separate process and service from standard package shipping and delivery (outlined above).  The university assumes no responsibility for loss of, or damage to, items included in this process.  Additionally, contracts with vendors are entered into by the student and the firm.  The university is not a party to these contracts.  See Storage Services for more information about this shipping option.

United States Postal Service

The on-site U.S. Post Office branch (Tel: (650) 321-4239) is located next to the Stanford Bookstore.  Business hours are Monday-Friday 9 a.m. – 5 p.m., although their self-service box lobby continues to be open 24 hours a day, 7 days a week.

Contact Information

Tresidder Package Center
packageandmailservices@ug2.com
(617) 982-2301

Graduate Package Center
packageandmailservices@ug2.com
(650) 723-4479

For more information and FAQs, visit UG2.com/stanford

 

 

Package and Mail Processing Times

What are the usual turn around times at the package centers?

Answer: During peak times, processing times may vary due to package volume. However, specified priority packages will still be processed with the maximum urgency possible.

  • regular package = 36 hours
  • priority package or mail = same day*
  • USPS mail = less than 48 hours

* depending on package arrival time

Opt-Out of Junk Mail

Answer: Information can be found visiting the Federal Trade Commission: https://www.consumer.ftc.gov/articles/how-stop-junk-mail

Frequently Asked Questions

 

Find My Package

What should I do if a package can’t be located?

Answer: Please contact your designated package center and provide:

  • Your full name
  • SUnet
  • the carrier and complete tracking number.

The customer service team at the package centers will work with you to locate the package(s).

 

 

Spouse/Partner Information

How can my spouse/partner pick up or receive mail?

Answer:
The spouse/partner name listed on your Stanford Housing Agreement is automatically populated into UG2’s system. The contract holder can update their spouse or partner’s phone and email contact information through the Stanford Package Delivery & Contact Info section of the student portal.

Request Lower Locker

How can I request for my packages to be placed in lower lockers?

Go to the Stanford Package Delivery & Contact Info section of the student portal and tick the Lower Locker box at the bottom of the page.